"No matter how advanced technology becomes, what truly retains customers and welcomes them back is service and emotion. Customers will always remember how they were treated and their experience when using our services. These are the fundamentals for developing long-lasting relationships". That is the lesson that Mr. Lam Dong shared with his students in the F&B Management class yesterday.

In fact, in the hotels and restaurants he manages, technology is always prioritized for improving work efficiency. However, the human element and the emotions dedicated to the customer experience remain paramount in his management style.

Have you ever visited the Caravelle, one of the landmarks that preserves our city's development journey? We invite you to join Mr. Lam Dong and Prof. Minh's class in experiencing firsthand an artifact meticulously prepared by hand at one of the oldest and most iconic hotels in Saigon. You will more clearly feel the value of tradition in the F&B industry alongside the breath of modernity.