At Keiser University, HCMC Center, we are dedicated to fostering a vibrant and engaging student life that facilitates holistic development. Our Student Life program encompasses a variety of workshops, events, seminars, and field trips designed to enhance your educational experience, promote personal and professional growth, and cultivate a sense of community.

We encourage all students to actively participate in these activities to enrich their university experience, develop new skills, and form lasting friendships. For more information on upcoming opportunities, please check your email for messages from the Student Affairs Department.

Orientation

The orientation program, held prior to the first day of each term, is designed to facilitate the students’ transition to KUV and to help familiarize new students with the organization and operation of the university. During orientation, students review the mission, rules, and regulations of KUV. Additionally, study techniques, academic standards, and counseling resources are discussed. Attending orientation is mandatory for all new and transfer students. In addition to the in-person orientation conducted at your location, there will be an online Student Orientation course available in your Blackboard Ultra portal. This course is designed to help you navigate the online learning environment, familiarize yourself with essential tools, and introduce you to the various resources that can support your success. You must complete this course within your first term at KUV. You can access the course by following this tutorial video.

Student Organizations/ Clubs

 Students are encouraged  to engage in extracurricular activities through a variety of student organizations and clubs. These groups provide opportunities for students to connect, collaborate, and develop leadership skills while pursuing shared interests.

Process for establishing a club

Form a group of at least five interested students who share a common goal or interest.

1. Submit a proposal to the Student Affairs Department for review.
2. The club will enter a two-month probation period to demonstrate its viability and engage members.
3. Once approved, the club will be officially recognized, and members can begin organizing events and activities.

We encourage all students to explore the various clubs available and consider starting new ones to enrich the Keiser University, HCMC Center community! For more information or to schedule an appointment, please fill in this form here.

Phi Theta Kappa International Honor Society (PTK)

Phi Theta Kappa (PTK) recognizes the scholarly achievements of students working to achieve an associate degree. Minimum grade average, credit hours required, and membership fee varies by Chapter. The four hallmarks of PTK are Scholarship, Leadership, Service, and Fellowship and serve as the foundation of all activities. Students interested in becoming a member of the Phi Theta Kappa International Honor Society should contact the Department of Student Affairs.

Health Insurance

All students at Keiser University, HCMC Center are required to have health insurance to ensure access to necessary medical services and to alleviate the financial burden of healthcare costs.

Registration Information:

• Eligibility: All students must participate in the health insurance program.
• Coverage Period: The insurance covers a period of 12 months from the date of successful registration.

Registration Steps:

1. Complete the Registration Form: Students must fill out the designated registration form available from KUV. Information about health insurance registration will be announced at the beginning of each semester.
2. Confirmation: The school will compile and process registrations within 3 weeks. Students will receive an email with their insurance card instructions.

Note: It is mandatory for all students to register within the specified timeframe. The university is not responsible for late registrations. For questions, please contact the Student Affairs Department at student.affairs@kuv.edu.vn.

ID Card

The student ID card is an essential tool for identification and access to campus facilities and services at Keiser University, HCMC Center. Follow these steps to obtain your student ID card:

1. All enrolled students are eligible to receive a student ID card after completing their registration.
2. You need to submit your photograph to the Student Affairs Department. Ensure that your photo meets the specified requirements for ID images.
3. You will receive an email notification when your card is ready for pickup.
4. Once you are notified, visit the Student Affairs Department to collect your student ID card. Please bring a valid form of identification (such as your passport or national ID) for verification.

Important Notes:

• If your student ID card is lost or damaged, report it immediately to the Student Affairs. A replacement fee may be charged.
• You must carry your Student ID at all times while on campus for security purposes and may be requested to present by university personnel.
• Your student ID card is required for accessing campus facilities, participating in university events, and receiving student discounts.

For any questions regarding the student ID card process, please contact the Student Affairs Department at student.affairs@kuv.edu.vn.

Uniform

Keiser University, HCMC Center is committed to providing uniforms for students to foster a professional and unified learning environment. Below is the process for receiving your uniform.

1. Students will receive notifications about the uniform registration period via email or through campus announcements. Submit the completed registration form to the Student Affairs at student.affairs@kuv.edu.vn before the specified deadline.
2. Uniforms will be distributed on the announced dates. Students will receive a confirmation email detailing the time and location for pickup.
3. When picking up, students must bring their student ID or valid identification for verification.

Important Notes:

• The university provides uniforms only once during a student’s enrollment. Students are responsible for maintaining their uniforms thereafter.
• If a uniform is lost or damaged, students are responsible for obtaining a replacement at their own expense.

For any questions regarding the uniform provision process, please contact the Student Affairs Department student.affairs@kuv.edu.vn.

Facility Reservation

At Keiser University, HCMC Center, students and club organizations have access to various facilities for meetings, events, and activities. To ensure a smooth booking process, please follow these guidelines:

• Eligibility: All currently enrolled students and recognized club organizations are eligible to book classrooms and facilities.
• Booking Process:
  
  1. Request Submission: Submit a classroom reservation request form to the Student Affairs Department at least two business days in advance.
  2. Confirmation: You will receive a confirmation email once your request has been reviewed and approved. Please check the details carefully.
  3. Classroom Availability: Classrooms and facilities are available on a first-come, first-served basis. Be sure to book early to secure your preferred space.
  4. Cancellation: If you need to cancel your booking, please notify the Student Affairs Department as soon as possible to allow other students to use the space.
• Usage Guidelines:
  1. Ensure that the room is left clean and organized after use.
  2. Adhere to all university policies and regulations during your event.

For any questions or assistance, please contact the Student Affairs Department via email student.affairs@kuv.edu.vn or or visit us directly on the 6th floor, 21 Le Quy Don, District 3, HCMC.

Housing Assistance

To support your transition to university life, we offer resources and guidance to help students locate appropriate off-campus accommodation. KUV provides information about local apartments and rental opportunities for students interested in living near campus. Students should first contact their campus Admissions Department.

To initiate the housing search, students must submit a request for assistance to the Student Affairs department by completing a housing request form.

Important Information: It is recommended that students submit their housing request form as early as possible.

Graduation

KUV commencement ceremonies are held annually. Students are eligible to participate if they satisfactorily complete academic requirements for the program in which they are enrolled at least one term prior to the commencement ceremony.

To graduate from Keiser University and participate in commencement exercises, students are required to meet with the Registrar’s Office to complete a graduation exit application, request participation in the ceremony, and complete all required institutional and departmental exit interviews.

The Registrar’s Office will order your degree after your school status changes from active to graduate. Your degree will arrive between eight to twelve weeks after ordering.

All financial obligations to KUV must be paid before a degree is released. For all questions regarding your degree, please contact your campus Registrar Office at registrar@kuv.edu.vn.

Associate of Arts or Science degree

As required by the Commission for Independent Education in the State of Florida, students receiving Keiser University’s Associate of Science degree must successfully complete at least 60 semester credit hours of study. The 60 credit hours include 24 semester credit hours of prescribed general education courses combined with at least 36 semester credit hours of prescribed major courses.

Additional Requirements for Associate of Arts or Science

To be eligible for an Associate of Arts or Science degree, students must:

• Complete a designated program of study which includes at least 60 semester hours of credit. Both degrees require that all required courses in a program be completed.
• Complete degree requirements with a cumulative grade average of 2.0 or higher.
• Complete the last 25% of a program at Keiser University.
• Complete the ETS Proficiency Profile.
• File an application for degree with the campus Registrar Office on or before the published date during the last term of resident study. The degree will not be awarded unless the application has been completed.
• Resolve all financial obligations to the University.
• Complete all required exit paperwork.

An “I” received for the term a student is scheduled to graduate is calculated as an “F” for purposes of computing a student’s GPA for graduation. If the course work is subsequently completed and results in a passing grade, a student’s transcript is amended and a final grade average is calculated.

Career Services

Along with Keiser University, HCMC Center’s academic departments where students learn the requisite knowledge and skills for their career, the Department of Student Affairs will provide students and graduates with the resources they need to succeed in their careers. Through activities like self-assessments, fairs, events and workshops, students and soon-to-graduates will be able to explore their career options, develop the skills they need, and connect with employers.

It is the policy of KUV's Student Affairs Department to assist students in finding employment upon graduation. Students and graduates are encouraged to participate in their career advancement via KUV’s career and professional development workshop series. In order to preserve placement privileges, students are required to provide the Department with a current résumé/CV and to maintain satisfactory attendance. Additionally, all students must complete an exit interview before their graduation date.

Although career services assistance is provided, KUV cannot promise or guarantee employment.

Part-Time Employment

The University maintains a placement listing service to assist current full-time students in finding part time employment. Each campus has a bulletin board that provides information on employment opportunities. International students must have proper documentation to seek employment in Vietnam. Although KUV provides employment assistance for part-time work, it cannot promise or guarantee employment.

Full-Time Employment

The Department of Student Affairs supports all KUV graduates as they prepare to enter the job market. The department offers resources and guidance on local and international companies, resume writing, interview techniques, career research, and job opportunities. Additionally, Student Affairs assists businesses by screening applicants and providing referrals to local companies and industries.

Career development resources are updated regularly, and placement services are offered on an equal opportunity, equal access basis. While KUV assists students in seeking full-time employment, it does not guarantee job placement.

Career and leadership development seminars are held on an ongoing basis to equip students with the skills they need to succeed both in college and beyond. The Department of Student Affairs also creates valuable opportunities for students to engage with employers. Career fairs and on-campus recruiter visits offer direct access to potential employers, while classroom visits from industry professionals give students insight into what it takes to excel in their chosen fields.

Through these services, the University cultivates a workforce that is not only knowledgeable but also well-prepared to meet the demands of today’s job market.

Counseling Services

The University provides comprehensive counseling services to support students in their academic, professional, and personal development. These services include academic advising, career counseling, and support for mental health and well-being. Counselors offer a confidential and supportive environment where students can seek guidance on academic challenges, career planning, personal concerns, and life transitions.

In addition to on-campus support, the University facilitates access to external resources through partnerships with community organizations and professional agencies. Students are also encouraged to explore experiential learning opportunities, including internships and study abroad programs, which further enhance their academic and professional growth.

For more information or to schedule an appointment, please fill in this form here.

Transfer Advising Services

The Transfer Advising Service at Keiser University, HCMC Center is provided exclusively to enrolled students and is offered at no cost. This service aims to support students in their academic progression as they explore the possibility of transferring to another institution or program.

Students who have successfully completed a minimum of 30 college credits are eligible to schedule an individual consultation with the Transfer Advisor from the Student Affairs Department. This personalized advising session is intended to assist students in navigating the transfer process, evaluating their academic options, and facilitating a seamless transition to their next institution.

The Transfer Advising Service is committed to equipping students with the necessary information and guidance to make well-informed decisions regarding their educational pathways.

For more information or to schedule an appointment, please fill in this form here.

Academic Support Tools 

At Keiser University, we are committed to your academic success. To support your learning journey, we offer powerful tools and platforms designed to keep you connected, informed, and empowered throughout your education.

​​Blackboard Ultra

Blackboard Ultra is Keiser University’s official learning management system (LMS), where you will access your courses, assignments, grades, and academic announcements. It’s your central hub for engaging with instructors and classmates, submitting coursework, and staying on track.

• Log in via the Keiser student portal or directly at: https://keiseruniversity.blackboard.com
• View course syllabi, materials, and lecture recordings
• Participate in class discussions and submit assignments
• Receive real-time feedback and grades

Online library

The Keiser University Online Library is your gateway to a wealth of academic resources, available anytime and anywhere. Through this digital platform, you can access thousands of scholarly journals, eBooks, research databases, and multimedia resources to support your coursework and research projects. Whether you're preparing for a paper, looking for peer-reviewed articles, or simply expanding your knowledge, the online library is a reliable and invaluable tool at your fingertips. You can access the online library through Blackboard by following this tutorial video or directly at: https://keiseruniversity.libguides.com/.

Tutoring service

Keiser University offers free, on-demand tutoring for a wide range of subjects. Whether you need help with math, writing, science, business, or more, Tutoring service connects you with experienced tutors who can guide you through tough concepts and assignments. You can also submit essays for review and receive constructive feedback to strengthen your writing. Tutoring service tutorial available here.

STUDENT CONDUCT POLICIES

Academic Honesty Policy

KUV can best fulfill its mission and educational objectives in an environment grounded in high ethical standards. Accordingly, all students are expected to uphold the principles of academic integrity. The pursuit of knowledge requires that students respect the work of others and recognize the importance of properly acknowledging and protecting intellectual property.

Students are required to demonstrate honesty and integrity in all academic endeavors while enrolled at . Academic dishonesty constitutes a serious breach of the trust that is fundamental to the academic community.

Academic dishonesty may take various forms, including, but not limited to, the following:

• Acquiring or Providing Information Dishonestly: Using unauthorized notes or other study aids during an examination; using unauthorized technology during an examination; improper storage of prohibited notes, course materials and study aids during an exam such that they are accessible or possible to view; looking at other students' work during an exam or in an assignment where collaboration is not allowed; attempting to communicate with other students in order to get help during an exam or in an assignment where collaboration is not allowed; obtaining an examination prior to its administration; altering graded work and submitting it for re-grading; allowing another person to do one's work and submitting it as one's own; or undertaking any activity intended to obtain an unfair advantage over other students.

• Plagiarism: Plagiarism is the deliberate or unintentional use of another’s words or ideas without proper citation for which the student claims authorship. It is a policy of Keiser University, HCMC Center that students assume responsibility for maintaining honesty in all work submitted for credit and in any other work designated by an instructor of a course. Students may not submit the same work completed for one course in any other course, earning credit for the same work each time.
  Plagiarism, because it is a form of theft and dishonesty that interferes with the goals of education, must carry severe penalties. The penalties are as follows:

Partially plagiarized assignments:

1. The first occurrence of a student turning in an assignment containing plagiarized material results in an automatic “F” for that assignment.
2. The second occurrence of a student turning in an assignment containing plagiarized material results in an automatic “F” for the course.
3. The third occurrence of a student turning in an assignment containing plagiarized material results in an automatic dismissal from the University

Entirely plagiarized assignments:

1. The first occurrence of a student turning in an entire plagiarized assignment results in an automatic “F” for the course.
2. The second occurrence of a student turning in an entire plagiarized assignment results in an automatic dismissal from the University.

On written papers for which the student employs information gathered from books, articles, electronic, or oral sources, each direct quotation, as well as ideas and facts that are not generally known to the public at large, or the form, structure or style of a secondary source must be attributed to its author by means of the appropriate citation procedure.
Only widely known facts and first- hand thoughts and observations original to the student do not require citations. Citations may be made in footnotes or within the body of the text. Plagiarism also consists of passing off as one's own, segments or the total of another's work.

At Keiser University, HCMC Center, references are cited in accordance with the American Psychological Association (APA) approved format. Guidelines for the appropriate use of this format for citing references are included in the appendices of this Handbook and assignments may be used by the University to assist in future education by students.

Students who have been dismissed may reapply to Keiser University after remaining out of school for one full term. Keiser University, HCMC Center believes strongly that each student against whom the University is forced to take action, has a right to procedural due process where the student has notice and an opportunity to be heard. If the administration has to take disciplinary measures against a student or other action related to the student,the student may appeal the decision to the Grievance Committee. The procedures for the grievance are found in this handbook.

Conspiracy

Agreeing with one or more persons to commit any act of academic dishonesty.

Fraudulent Behavior

Fraudulent behavior includes sharing one’s confidential login information with another person, which can also be an instance of misrepresenting oneself. In addition, allowing another student to participate in class assignments under your name and submitting work under another student’s name constitute violations of academic integrity.

Fabrication of Information

Falsifying or inventing any information, citation, or data; using improper methods of collecting or generating data and presenting them as legitimate; misrepresenting oneself or one's status in the University; perpetrating hoaxes unbecoming to students in good standing or potentially damaging to the University's reputation or that of the members of its academic community of students and scholars.

Multiple Submissions

Submitting the same work for credit in two different courses without the instructor’s permission.

Facilitating Academic Dishonesty

Aiding another person in an act that violates the standards of academic honesty; allowing other students to look at one's own work during an exam or in an assignment where collaboration is not allowed; providing information, material, or assistance to another person knowing that it may be used in violation of course, departmental, or University academic honesty policies; providing false information in connection with any academic honesty inquiry.

Abuse or Denying Others Access To Information or Resource Materials

Any act that maliciously hinders the use of or access to library or course materials; the removing of pages from books or journals or reserve materials; the removal of books from libraries without formally checking out the items; the intentional hiding of library materials; the refusal to return reserve readings to the library; or obstructing or interfering with another student's academic work. All of these acts are dishonest and harmful to the community. To access a physical book from the KUV library, a student must request permission from the administration office on campus.

Falsifying Records and Official Documents

Forging signatures or falsifying information on official academic documents such as drop/add forms, incomplete forms, petitions, letters of permission, or any other official University document.

Disclosure of Confidential Information (if applicable to major)

A high, responsible standard of conduct and professionalism is expected from each student. Students are personally accountable for the way in which patient information and other confidential information in clinical facilities is utilized. Confidential information is never to be discussed with anyone other than those directly involved in the care of the patient or in the legitimate use of other confidential agency information. Those having access to patient, salary, or associate information should never browse such information out of “curiosity.” It is to be used and accessed only for legitimate, clinical/learning purposes.

A breach in confidentiality which involves discussing and/or releasing confidential patient or facility information, or obtaining unauthorized system access, will lead to disciplinary action from Keiser University.

Each student must seriously evaluate his/her daily use of confidential patient or facility information to assure its proper use. When in doubt, students should seek clarification or direction from their immediate supervisor.

Sanctions for Violating the Academic Honesty Policy

After determining that the student has violated the Academic Honesty Policy, the instructor may impose one of the following sanctions (please note: separate sanctions apply to Plagiarism as described above):

• The first occurrence of academic dishonesty will result in a grade of “F” for the assignment or examination.
• The second occurrence of academic dishonesty will result in a grade of “F” for the course.
• The third occurrence of academic dishonesty will result in dismissal from the University.

All progressive disciplinary measures described above are cumulative throughout the program and not limited to occurrences within a specific course or term. Students who have been dismissed may reapply to Keiser University after remaining out of school for one full term.

Keiser University believes strongly that each student against whom the University is forced to take action has a right to procedural due process where the student has notice and an opportunity to be heard. If the administration has to take disciplinary measures against a student or other action related to the student, the student may appeal the decision to the Grievance Committee. The procedures for the grievance are found in this handbook.

Professional Behavior Policy

KUV has established a set of professional behavior(s) which will help students develop their knowledge and skills for entry-level positions in their fields. These include, but are not limited to, the following:

• Adhere to University policies and procedures as outlined in the University catalog.
• Adhere to program policies and procedures as outlined in the program student handbook.
• Adhere to policies and procedures of the clinical education site where assigned.
• Arrive to class and clinical sites on time; punctuality is a demonstration of professional behavior. Demonstrate responsibility and accountability in all aspects of the educational process.
• Demonstrate appropriate communication, interaction and behavior toward other students, faculty and clinical staff.
• Respect the learning environment regarding visitors. Visitors may not attend class or the clinical education site without permission from both the professor and the program Dean or Academic Director. This includes children, spouses, parents, friends, animals or any other visitor.

If a student demonstrates unprofessional behavior(s), the student will be placed on an Administrative Action and receive a written warning, final written warning, or program dismissal depending on the severity of the action.

Professional Behavior Procedure

A student action plan will be implemented outlining the immediate expected professional behavior(s) to be consistently demonstrated by the student. The program reserves the right to withdraw the student at any time if the inappropriate behavior is judged extreme as determined by the program Dean or Academic Director.
The Administrative Action will become effective in the term the student is currently enrolled in, and remain in place for the remainder of the following term. At the completion of the following term, the program director or dean will assess the student’s progress and determine whether to remove the student from or to extend the Administrative Action. Failure to meet the terms of the Administrative Action, as outlined in a student action plan, will result in dismissal from the program. If additional unprofessional behavior(s) should occur during the remainder of the program, the student will be dismissed from the program and the University, and may be eligible for re-entry to the University.

Academic and Administrative Dismissal

A student may be dismissed from Keiser University for disregarding administrative policies.

Causes for dismissal include, but are not limited to, the following:

• Failure to meet minimum educational standards established by the program in which the student is enrolled.

Failure to meet student responsibilities including, but not limited to:

• meeting of deadlines for academic work and tuition payments;
• provision of documentation, corrections and/or new information as requested;
• notification of any information that has changed since the student’s initial application;
• purchase or otherwise furnish required supplies;
• maintenance of University property in a manner that does not destroy or harm it;
• return of library books in a timely manner and payment of any fines that may be imposed;
• obtaining required education and financial clearance prior to graduation and to comply with all parking regulations;
• continued inappropriate personal appearance not inline with the Standards of Appearance;
• continued unsatisfactory attendance;
• non-payment for services provided by the University;
• failure to comply with policies and procedures listed in the current University catalog and student handbook; or
• Conduct prejudicial to the class, program or University.
• Specific behaviors that may be cause for dismissal include, but are not limited to:
  • willful destruction or defacement of University or student property;
  • theft of student or University property;
  • improper or illegal conduct, including hazing, sexual harassment, etc.;
  • use, possession, and/or distribution of alcoholic beverages, illegal drugs, and/or paraphernalia on campus;
  • being under the influence of alcoholic beverages or illegal drugs while on campus;
  • cheating, plagiarism, and/or infractions of the University’s Student Conduct Policies;
  • any behavior which distracts other students and disrupt routine classroom activities;
  • use of abusive language, including verbalization, written, online, clothing, or gestures of an obscene nature; or
  • threatening or causing physical harm to students, faculty, staff or others on campus or while students are engaged in off-site learning experiences;
  • bullying or any other forms of harassment;
  • discrimination towards staff or students based on the grounds of their race, creed, color, handicap, national origin, sex, age, political affiliation, sexual orientation, marital status, belief, or religion.

Anti-Hazing Policy

Hazing is any conduct or initiation into any organization that willfully or recklessly endangers the physical or mental health of any person. Imposition or use of hazing in any form of initiation or at any time is strictly prohibited. Violation of this policy will result in disciplinary actions against the violator that will include counseling and possible expulsion from the University.

Conflict Resolution

Students are encouraged to first discuss any concerns with their instructor. If the concern is not resolved, they should speak to their College Registrar. Subsequent levels are the program Deans, Academic Director, and Managing Director. Chain of command should always be utilized for prompt resolution. Keiser University, HCMC Center does however maintain an open door policy.

Student Disciplinary Procedures

If a student violates Keiser University, HCMC Center’s Standards of Conduct in a classroom, the first level of discipline lies with the faculty member. If a situation demands further action, the College Registrar’s office is responsible. In the absence of the College Registrar, the program Dean determines disciplinary action. If a student has a serious objection to the disciplinary action imposed, the student has the right to use the Grievance Procedures as outlined in the Keiser University catalog.

When a student violates Keiser University’s Standards of Conduct outside the classroom but on campus, the College Registrar is the first level of discipline. The next level is the program Dean. Subsequent levels are the Academic Director and Managing Director. If a student is dissatisfied with the disciplinary action imposed, the student has the right to use the grievance process as outlined in the Keiser University, HCMC Center catalog.

Standards of Appearance

Proper professional dress and appearance create the first impression upon which an employer evaluates a candidate and, therefore, professional dress and appearance are expected at the University. Each student must maintain a proper personal appearance and wear approved dress. When uniforms or professional apparel is worn, it should be presentable to the public with whom students are associating. Students attending extra-curricular activities and university sponsored events are expected to dress appropriately (e.g. uniforms, suit and tie, etc.).

As a guide, refer to the following permitted and prohibited examples:

• Tops: permitted: collared shirts (Oxfords and polos), blouses, sweaters, blazers | prohibited: tank or strapless tops, muscle shirts, visible bra straps
• Bottoms: permitted: trousers, khakis, skirts (not more than 7 cm above the knee), jeans (not ripped, frayed, or faded) | prohibited: yoga pants, sweatpants, visible underwear
• Footwear: permitted: Oxfords, loafers, strappy sandals, pumps, close-toed flats, non-athletic sneakers
• Other: permitted: dresses, jumpsuits, official KUF/KUV-branded attire | prohibited: “onesies,” pajamas, tracksuits, lycra/spandex, hats (except for religious purposes), sunglasses (except for medical purposes), attire typically worn for exercise, sports, swimming, beach, or clubbing
• Grooming: neatly styled head and facial hair, fresh breath, clean teeth, no body odor, minimal fragrance, natural makeup, clean and simple nails, discrete piercing

Students displaying inappropriate dress after warning may be asked to leave the classroom to change. Students will be readmitted upon displaying appropriate attire. Keiser University firmly believes that the development of proper work habits assists students in meeting their career objectives and that professional dress elevates the general level of professionalism in the classroom, thereby enhancing the educational experience.

Military Personnel

Active duty, Reservist, National Guard and ROTC members may attend class in military uniform provided they meet the standards and regulations of their respective branch of service.

Weapons & Firearms Policy

Any possession of a weapon of any kind for any reason by anyone on a Keiser University, HCMC Center campus is strictly prohibited. There are no other exceptions to this policy. Students found in violation of this policy may be dismissed and/or referred to an appropriate agency for arrest.

Grievance Procedures

Keiser University, HCMC Center believes strongly that every student has a right to procedural due process in which a student receives appropriate notice and is provided the opportunity to be heard. If the administration has to take disciplinary measures or other administrative actions related to student conduct, behavior, or academic policy violations, the student may appeal the decision to the Grievance Committee within the semester in which the policy was broken.

Students are encouraged to resolve problems through normal administrative channels. A petition for a grievance hearing must be made in writing and submitted to the Student Affairs Manager. The grievance is then scheduled to be heard before the Committee.

The voting members of the Grievance Committee consist of two (2) faculty members, two (2) staff members, and one (1) student. The voting members of the Committee are non-biased participants. The Student Affairs Manager is the facilitator/moderator of the grievance hearing and a non-voting member of the proceedings. The Committee will hear evidence, ask questions, review the catalog/handbook policies, deliberate and render an advisory ruling that, upon approval by the Academic Director, will become binding upon the administration as well as the student who filed the grievance.

Drug Policy

Keiser University is in compliance with U.S. Federal and local Vietnamese government regulations for a Drug Free Workplace for both students and employees. Any student caught in possession, use, or distribution of any illegal substances or paraphernalia may be dismissed and/or referred to an appropriate agency for arrest.

Arbitration Clause for Keiser University

As stated on the Keiser University Application for Admissions, it is agreed that, in the event the parties to the enrollment agreement are unable to amicably resolve any dispute, claim or controversy arising out of or relating to the agreement, or if a claim is made by either against the other or any agent or affiliate of the other, the dispute, claim or controversy shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. If this chosen forum or method of arbitration is unavailable, or for any reason cannot be followed, a court having jurisdiction hereunder may appoint one or more arbitrators or an umpire pursuant to section 682.04, F.S. Each party shall have the right to be represented by an attorney at any arbitration proceeding. The expenses and fees of the arbitrator(s) incurred in the conduct of the arbitration shall be split evenly between the parties to the arbitration. However, if Keiser University prevails in the arbitration proceeding, Keiser University will be entitled to any reasonable attorney's fees incurred in the defense of the student claim. The venue for any proceeding relating to arbitration of claims shall be in the county wherein the institution is located. This agreement cannot be modified, except in writing by the parties.

Intellectual Property Policy

Keiser University defines intellectual property as a product of the intellect that has commercial value, including copyrighted property such as literary or artistic works, and ideational property, such as patents, software, appellations of origin, business methods and industrial processes.

Any intellectual property developed as a direct result of regular duties of faculty members, staff members or students, or developed by a faculty member, staff member or a student as a result of research done in connection with regular duties or assignments, is the exclusive property of the University. Such property is the exclusive property of an employee if no University funds, space, facilities or time of faculty members, staff members or students were involved in the development. Software development by faculty members, staff members or students as part of normal duties or assignments is considered “work-for-hire” and is property of the University. Courseware (syllabi, lecture notes, class handouts and other such materials) whether in paper or web formats are property of the University.

All work completed or submitted toward fulfillment of course requirements by students is the property of Keiser University. Keiser University reserves the right to utilize any work so submitted in any way it believes appropriate.

Privacy of Student Records

Policies and procedures concerning the privacy of student records maintained by Keiser University and its faculty and staff are governed by the Family Educational Rights and Privacy Act of 1974 (Public Law 93-380). Student records are maintained by campus Registrar’s Office (academic records), Financial Services Department (financial aid records) and Bursar’s Office (accounts receivable records).

Student records are maintained by the University in permanent files. Under Section 438 of the General Provision Act (Title IV of Public Law 90-247), students aged 18 or over have access to their personal record files kept by the University. The Registrar maintains a log with dates the records were checked out and used by other departments.

All authorized University personnel have access to student records for official purposes. A student (or in some cases eligible parents) is given access to his/her record within a reasonable time after submitting a written request to the custodian in possession of that record (Registrar, Financial Services or Bursar). If the content of any record is believed to be in error, inaccurate, discriminatory, misleading or in violation of student rights or otherwise inappropriate, it may be challenged and a written explanation included in the record. A student’s right to due process allows for a hearing, which may be held at a reasonable time and place at which time evidence may be presented to support the challenge.

Student information is released to persons, agencies or legal authorities as required by subpoena/legal process or by consent of a student (or eligible parent). Information is released on a consent basis in cases where a student or eligible parent has provided a written consent, signed, dated and specifying the information to be released and name (s) of persons to whom the information is to be released.

The U.S. Family Educational Rights and Privacy Act (FERPA), requires that the University, with certain exceptions, obtain your written consent prior to the disclosure of personally identifiable information from your education records. Directory information is considered public and may be released without written consent unless specifically prohibited by the student concerned. Data defined as directory information includes: student name, major field of study, student participation in officially recognized activities, dates of attendance, enrollment status (full-, half-, part-time; undergraduate or graduate), degrees and awards received, and the most recent educational agency or institution the student has attended. Students wishing to opt out must provide a formal written request to the registrar at their campus.

If a student is attending a postsecondary institution – at any age – the rights under FERPA have transferred to the student. However, in a situation where a student is enrolled in both a high school and a postsecondary institution, the two schools may exchange information on that student. If the student is under 18, the parent/guardian still retains the rights under FERPA at the high school and may inspect and review any records sent by the postsecondary institution to the high school.

Keiser University Transcripts

A request for a Keiser University transcript must be in writing and requested a minimum of two (2) weeks before a transcript is required. The full address of the person/place to which the transcript is to be sent must be included. An official transcript bearing the University seal will be forwarded directly to other colleges, to prospective employers, or to other agencies at the request of a student. Typically, colleges only consider a transcript "official" if forwarded directly from the sending institution. Students may also obtain unofficial copies of their transcripts at the campus Registrar’s office. All official transcripts will require a fee of $5.00 to be paid with an application. Official transcript fee costs vary depending on the student’s delivery request. Electronic or pick-up requests cost $8.00 and paper/mail costs $10.50 without additional shipping. Students have the option to expedite their request via FedEx; the costs vary by destination. (NOTE: All financial obligations to the University must be paid before transcripts and diplomas are released). Official transcripts can be obtained via https://www.parchment.com/u/registration/73439534/institution.

Sexual Harassment

Keiser University actively supports a policy on sexual harassment which includes a commitment to creating and maintaining a community in which students, faculty, and administrative-academic staff can work together in an atmosphere free of all forms of harassment, exploitation, or intimidation. Specifically, every member of the University community should be aware that the University is strongly opposed to sexual harassment and that such behavior is prohibited both by law and by University policy. It is the intention of the University to take whatever action may be needed to prevent, correct, and, if necessary, discipline behavior which violates this policy.

Title IX Compliance

Keiser University and its Center in Vietnam are in compliance with the Title IX of the Education Amendments of 1972 which protects individuals from discrimination based on sexual orientation in education programs or activities which receive Federal financial assistance. Keiser University not only complies with the letter of Title IX’s requirements but also endorses the law’s intent and spirit. The University is committed to compliance in all areas addressed by Title IX, including access to higher education, career education, math and science, standardized testing, athletics, education for pregnant and parenting students, learning environment, and technology, as well as sexual harassment. All University students are responsible to make certain that sexual discrimination, sexual violence or sexual harassment does not occur. If you feel that you have experienced or witnessed sexual harassment or sexual violence, you should notify either of the Title IX Coordinators designated below. Keiser University forbids retaliation against anyone for reporting harassment, assisting in making a harassment complaint, or cooperating in a harassment investigation, it is also a violation of Federal law. Additional details on this policy can be found at the following link http://www.keiseruniversity.edu/safety-and-security/ under the heading “Title IX Resources”.

Student Complaints Procedure

The Student Complaints Procedure at Keiser University, HCMC Center is designed to ensure a high-quality educational experience by providing a fair, impartial, and timely mechanism for addressing student complaints. This procedure values student feedback as a means to improve services and encourages informal resolution where possible. It is not a legal process but aims to foster constructive dialogue and ensure students are notified and given the opportunity to be heard.

Step 1: Submission of Complaint

Students must complete the Written Complaint Form, available on KUV’s website, and include relevant supporting documents and evidence.

Step 2: Complaint Consideration

• The appropriate department will collect necessary information and consult with relevant departments to review the complaint.
• The review process ensures impartial consideration of all provided evidence and statements.

Step 3: Outcome Notification

• Within 20 working days (Monday through Friday, excluding public holidays and school closures), the appropriate department will issue an Outcome Letter detailing the decision.
• If dissatisfied, students may appeal by submitting an Application for Complaint Review within 10 working days.

Step 4: Complaint Panel

If the complaint escalates, a Complaint Panel is formed. The panel consists of:

• Campus Director (or nominee) [Chair]
• College Registrar
• Student Affairs Manager
• Academic Committee representative (typically a faculty member)
• Student representative

The panel meets within 10 working days of receiving the review request.

Decisions are made by majority vote, kept confidential, with no disclosure of individual votes or whether the decision was unanimous.

Step 5: Panel Decision

• The panel issues a Completion of Procedures Letter within 10 working days, outlining its findings and final decision.

Step 6: Keiser University, HCMC Center Grievance Procedure

• If the student remains dissatisfied after receiving the Completion of Procedures Letter, they may submit a grievance to Keiser University, HCMC Center’s Grievance Procedure in writing.

EMERGENCY PLAN

Purpose

The purpose is to provide clear guidelines and procedures to ensure the safety and well-being of students during emergencies.

Scope

This plan applies to all KUV HCMC students, faculty, staff, and visitors on campuses.

Types of Emergencies Covered

• Natural Disasters (earthquakes, floods, typhoons)
• Medical Emergencies (pandemics, injuries)
• Security Threats (armed threats, violence, theft)
• Fire Incidents
• Power Outages or Infrastructure Failures

Preparedness measures

• Clear signage indicating emergency exits and assembly points
• Distribution of emergency contact information and safety guidelines
• Maintaining updated lists of students, staff, and emergency contacts

Emergency procedures

Natural Disasters & Severe Weather

• Seek shelter in designated safe zones (interior rooms away from windows)
• Follow instructions from campus safety personnel
• Evacuate only when advised or instructed to do so, and proceed to designated assembly points

Medical Emergencies

• Call campus medical emergency services at 083-333-6131/ 070-865-7002 or 115 (Vietnam ambulance)
• Provide first aid if trained and necessary.
• The first aid kit is available on the 5th floor, HCMC Campus. Please contact Ms. Huong Do at huong.do@kuv.edu.vn when needed.
• Move the student to a safe, open area, if possible, until help arrives

Security Threats

• Evacuate immediately if there is an active threat, following campus evacuation routes
• Seek shelter and lock doors if evacuation is not possible
• Report threats to campus security at 039-298-0579 (Mr. Luu) or local authorities at 113 (Vietnam police) immediately

Fire Incidents

• Activate fire alarm and evacuate using nearest exits
• Do not use elevators
• Assemble at designated fire assembly points and account for all students
• Report fire incidents to local authorities at 114 (Vietnam fire rescue)

Communication Plan

• Use campus notification systems (emails, SMS alerts, loudspeakers) to inform students promptly
• Maintain an updated emergency contact list for all students
• Designate emergency contacts for each student
• List of nearby hospitals and clinics:
  • Binh Dan Hospital
    • 326 Dien Bien Phu Street, Ward 10, District 10, HCMC
    • Hotline: 02838394747
  • Tan Dinh Clinic
    • Bis 146 Vo Thi Sau Street, Ward 8, District 3, HCMC
    • Hotline: 0931425919
  • Hoan My Saigon Hospital
    • 60-60A Phan Xich Long Street, Ward 1, Phu Nhuan District, HCMC
    • Hotline: 02839902468
  • An Sinh Hospital
    • 10 Tran Huy Lieu Street, Ward 11, Phu Nhuan District, HCMC
    • Hotline: 02838457777

Post - Emergency Support

• Provide medical assistance and counseling services
• Conduct headcounts and ensure all students are accounted for
• Offer updates and information about campus reopening or further steps

Review and Update

• Regularly review and update the emergency plan
• Conduct drills and training sessions twice a year

CONTACTS

Registrar’s Office 

• Email: registrar@kuv.edu.vn
• Location: 5th Floor, 21 Le Quy Don, Vo Thi Sau Ward, District 3, Ho Chi Minh City
• College Registrar: Ms. Linh Phan - phan@kuv.edu.vn
• Registrar’s Officer: Ms. Han Nguyen - nguyen@kuv.edu.vn
• Registrar’s Officer: Ms. Linh Truong - truong@kuv.edu.vn

Student Affairs Department

• Email: affairs@kuv.edu.vn
• Location: 6th Floor, 21 Le Quy Don, Vo Thi Sau Ward, District 3, Ho Chi Minh City
• Student Affairs Manager: Ms. Uyen Le - le@kuv.edu.vn
• Transfer Advisor: Mr. Nguyen Hua - hua@kuv.edu.vn
• Student Affairs Coordinator: Ms. Linh Truong - truong@kuv.edu.vn
• Career & Professional Development Advisor: Ms. Soline Linh Le - le@kuv.edu.vn (5th Floor)

Academic Management

• Location: 5th Floor, 21 Le Quy Don, Vo Thi Sau Ward, District 3, Ho Chi Minh City
• Vice Dean of EAP Program: Ms. Nhan Nguyen - nguyen1@kuv.edu.vn
• Vice Dean of Degree Programs: Ms. Soline Linh Le - le@kuv.edu.vn

Administration Department

• Location: 5th Floor, 21 Le Quy Don, Vo Thi Sau Ward, District 3, Ho Chi Minh City
• Administrator: Ms. Huong Do - do@kuv.edu.vn

Accounting & Finance Department

• Email: hcm@kuv.edu.vn
• Location: 5th Floor, 21 Le Quy Don, Vo Thi Sau Ward, District 3, Ho Chi Minh City
• Head of A&F Department: Mr. Trung Nguyen - nguyen@kuv.edu.vn
• General Accountant: Ms. Anh Tran - tran@kuv.edu.vn